Politique d’expédition

Shipping Policy

At Black Heart Tees Clothing, we are committed to ensuring your orders are processed and delivered in a timely manner. Please review our updated shipping policy below.

Order Processing & Shipping Times

  • Orders are processed and shipped Monday through Saturday only.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Due to ongoing high demand and production schedules, orders may take 5–12 business days to process and deliver.

  • Tracking numbers are emailed to you as soon as your shipping label is printed.

Delivery Issues

My order says delivered, but I have not received it:
USPS is responsible for delivering your package. If your package is marked “Delivered” but has not arrived:

  1. Check with neighbors or household members.

  2. Contact your local post office for assistance.

  3. Allow 24–48 hours, as some packages may be scanned as delivered before they actually arrive.

Shipping Address Issues

Black Heart Tees Clothing will not be held liable for address discrepancies, including lost, stolen, misplaced, or incorrectly delivered shipments.

  • Customers are responsible for providing accurate shipping information at checkout.

  • If you notice an error, please email info@blackheartteesclothing.com within 24 hours of placing your order.

  • After this period, we may not be able to make changes.

Delivery Failure

If your order is returned to us due to an address discrepancy:

  • You will be refunded in full for your purchase.

  • Additional shipping charges may apply if you choose to reorder.

Tracking Status: "Pre-Shipment"

  • When your label is printed, you’ll receive an email with your tracking number.

  • Tracking updates may take several days as USPS scans the order into their system.

  • It is not unusual for an order to remain in “Pre-shipment” for multiple days.

  • If your order has exceeded the estimated delivery window, please contact us at info@blackheartteesclothing.com for assistance.

Thank you for choosing Black Heart Tees Clothing. We appreciate your patience and understanding as we work to ensure your order reaches you safely.