Politique de remboursement

Refund Policy

At Black Heart Tees Clothing ("Black Heart Tees"), accessible via blackheartteesstore.com, we strive to provide quality products and excellent customer service.

Final Sale Items

All items purchased are final sale, including:

  • Holiday sales

  • Site-wide or product-specific flash sales

  • Items purchased using sale codes

We cannot offer returns, exchanges, or refunds for these items. However, we will fix any mistakes made on behalf of the company.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at info@blackheartteesclothing.com if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right.

Defective or Wrong Products

If you received a defective or incorrect product, please email info@blackheartteesclothing.com with the following details:

  • Your order number

  • Name and email used for the order

  • Description of the issue (e.g., defect, size, or wrong item)

  • Original product ordered and the product received (style/design, color, and size)

  • Pictures showing the defect or issue

Resolution:

  • Defective products: You will receive a 50% off discount code for your next purchase.

  • Incorrect orders: We will send the correct item at no additional cost.

Exceptions / Non-Returnable Items

We do not accept returns for:

  • Custom products (e.g., special orders or personalized items)

  • Sale items

  • Gift cards

Please contact us if you have any questions about a specific item.

Exchanges

The fastest way to ensure you get the item you want:

  1. Contact us to resolve any issues with your original order.

  2. Once your return or exchange is accepted, place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason.
To qualify:

  • Items must be in the same condition as received (unworn, unused, with tags, and in original packaging)

  • You must provide the receipt or proof of purchase

For assistance, please contact info@blackheartteesclothing.com.