Shipping Policy

Black Heart Tees Clothing

Last Updated: November 8, 2026

At Black Heart Tees Clothing, we are committed to providing a reliable and transparent shopping experience.

We understand that receiving your order on time matters. Because many of our products are made to order through fulfillment partners, including Printful, production and shipping timelines may vary.

Please review our Shipping Policy before placing an order.

1. Order Processing and Fulfillment

Many Black Heart Tees Clothing products are printed or manufactured after an order is placed.

Orders may be submitted to our fulfillment providers shortly after checkout. Production schedules depend on the fulfillment location, product availability, holidays, and operational conditions.

Order processing, production, and shipping transit are separate stages.

Orders placed on weekends or holidays may begin production on the next applicable fulfillment business day.

Our fulfillment partners may operate on schedules that differ from Black Heart Tees Clothing's customer-service hours.

We do not guarantee that all orders are produced or shipped Monday through Saturday.

2. Estimated Production and Delivery Times

Delivery times depend on the products ordered, production requirements, shipping destination, and available carrier services.

As a general planning estimate, some orders may arrive within approximately 5–12 business days from the date of purchase.

This range is an estimate, not a guaranteed delivery commitment. Actual timing may be shorter or longer.

The estimated production and delivery information displayed at checkout or communicated for your specific order should be used as the primary reference.

Production time is the time needed to prepare and manufacture your order.

Shipping transit time begins when the carrier accepts the package.

Business days generally exclude applicable weekends and public holidays, although individual fulfillment and carrier schedules may differ.

If we cannot ship an order within the timeframe promised or otherwise required by applicable law, we will notify you and provide the applicable delay-consent, cancellation, or refund options.

3. Shipping Methods and Carriers

Black Heart Tees Clothing uses third-party fulfillment and shipping services to deliver customer orders.

Depending on your destination, fulfillment location, and available shipping services, carriers may include USPS, UPS, FedEx, DHL, or other authorized delivery providers.

Available shipping methods, estimated delivery times, and shipping charges are determined by the options presented at checkout.

Not every shipping method is available for every product or destination.

Expedited shipping, when offered, generally affects carrier transit time and does not necessarily eliminate production time.

4. Shipping Costs

Shipping charges are calculated or displayed during checkout according to the products ordered, delivery destination, and selected shipping method.

From time to time, Black Heart Tees Clothing may offer free shipping promotions, discounted shipping, or other special offers.

Promotional shipping offers may have eligibility requirements, geographic limitations, minimum purchase amounts, or expiration dates.

Any applicable conditions will be disclosed with the promotion.

Shipping costs and available options may change without prior notice for future orders.

5. Order Tracking

Once a shipping label has been created or an order has been dispatched, tracking information may become available.

When tracking information is provided by the fulfillment or shipping provider, we will make it available through the applicable order notification or tracking process.

A shipping label being created does not necessarily mean the package has been transferred to the carrier.

Tracking may initially display statuses such as:

• Label Created.

• Pre-Shipment.

• Awaiting Carrier Pickup.

• In Transit.

• Out for Delivery.

• Delivered.

Tracking updates may take time to appear after the carrier receives the package.

If your tracking information has not updated for several business days or your order has exceeded the estimated delivery window, please contact us.

Email: info@blackheartteesclothing.com

Include your order number and tracking information, if available.

6. Shipping Address Accuracy and Corrections

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify your:

• Full name.

• Street address.

• Apartment, suite, or unit number.

• City, state, or province.

• Postal or ZIP code.

• Country.

• Contact information.

If you discover an address error after placing an order, please contact us immediately at info@blackheartteesclothing.com.

Include your order number and the correct address.

We will attempt to update the address if the order has not progressed beyond the point where changes are possible.

Because orders may enter production or shipping preparation quickly, we cannot guarantee that address corrections can be completed.

If an incorrect address provided by the customer causes a delivery failure, additional shipping or reshipment charges may apply where permitted by law.

Nothing in this section excludes responsibility for errors made by Black Heart Tees Clothing, our fulfillment providers, or carriers where applicable law assigns responsibility to us.

7. Lost, Missing, or Undelivered Packages

If your order has not arrived within the estimated delivery window, please contact us so we can investigate.

If your tracking information indicates that your package was delivered but you cannot locate it, we recommend checking:

• Your mailbox, porch, or other usual delivery locations.

• Household members or building reception.

• Nearby neighbors who may have accepted the package.

• Any delivery notice or location specified by the carrier.

Some tracking information may be delayed or inaccurate.

You may also contact the carrier directly for additional delivery information.

However, you are not required to resolve every delivery dispute independently with the carrier before contacting Black Heart Tees Clothing.

We may investigate with the carrier or fulfillment provider and request relevant delivery information.

Depending on the circumstances and applicable law, an appropriate resolution may include replacement, reshipment, or refund.

We do not automatically disclaim responsibility for an undelivered order solely because the carrier reports that it was delivered.

8. Damaged or Incorrect Shipments

If your order arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible, preferably within 30 days of delivery.

Email: info@blackheartteesclothing.com

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the affected product and, where relevant, its packaging.

We will review the issue and coordinate with our fulfillment provider when appropriate.

Depending on the circumstances and applicable law, we may provide a replacement, exchange, refund, or other appropriate remedy.

The requested 30-day reporting period helps us coordinate fulfillment claims. It does not eliminate statutory consumer rights.

For additional details, please review our Refund Policy.

9. Returned-to-Sender Packages

Packages may be returned to the fulfillment provider or another designated facility for reasons including:

• An incorrect or incomplete shipping address.

• An unsuccessful delivery attempt.

• An unclaimed package.

• Carrier restrictions.

• Customs clearance problems.

If a package is returned, please contact us with your order number.

We will review the reason for the return and determine the available resolution.

Where permitted by law, reshipping charges may apply if the delivery failure resulted from incorrect information provided by the customer or failure to complete a required delivery action.

If the delivery failure resulted from an error attributable to Black Heart Tees Clothing or our fulfillment provider, we will provide an appropriate remedy without imposing costs prohibited by law.

Refund eligibility will be determined according to the circumstances, our Refund Policy, and applicable consumer protection laws.

Returned-to-sender merchandise is not automatically eligible for a full refund in every situation, nor does return-to-sender status eliminate legally required refund rights.

10. International Shipping

Black Heart Tees Clothing accepts eligible international orders to destinations available through our Shopify checkout.

International shipping availability depends on fulfillment capabilities, carrier services, customs requirements, and applicable laws.

Some products may be unavailable for delivery to certain countries.

International delivery times may be longer than domestic delivery times because of shipping distance, customs processing, and local carrier operations.

Customs Duties and Import Taxes

International shipments may be subject to:

• Customs duties.

• Import taxes.

• Value-added tax (VAT).

• Goods and services tax (GST).

• Customs processing or handling charges.

Where these charges are not collected at checkout, customers may be responsible for paying them upon import or delivery, subject to applicable law and the shipping terms disclosed before purchase.

Any duties or taxes collected at checkout will be identified as applicable.

Customs authorities may inspect shipments or require additional information before releasing packages.

We cannot control customs processing times.

However, customs delays do not eliminate consumer rights or seller obligations imposed by applicable law.

International Delivery Issues

If an international shipment is significantly delayed, lost, damaged, or returned, please contact us.

We will review the circumstances and provide the remedies required by applicable law.

Customers should not return international products without first obtaining return instructions.

11. Multiple Shipments

Some orders may contain products fulfilled from different facilities.

As a result, items from the same order may arrive in separate packages and on different dates.

Where available, separate tracking information may be provided for each shipment.

Receiving one package does not necessarily mean your entire order has been delivered.

12. Shipping Delays and Customer Rights

Although we work to fulfill orders promptly, delays may occur because of:

• Production backlogs.

• Product availability.

• Severe weather.

• Carrier disruptions.

• Customs processing.

• Holidays.

• Other circumstances beyond our reasonable control.

We will comply with applicable consumer protection requirements concerning shipping delays, cancellation rights, and refunds.

For applicable U.S. orders, if we cannot ship within the promised timeframe or within the legally applicable default timeframe when no shipping promise was made, we will follow the required delay notification, consent, and refund procedures.

Customers in the European Union, United Kingdom, and other jurisdictions may have additional statutory delivery and cancellation rights.

Nothing in this policy restricts rights that cannot legally be waived.

13. Contact Information

If you have questions about your shipment, tracking information, delivery issues, or address corrections, please contact:

Black Heart Tees Clothing

Website: https://blackheartteesstore.com

Email: info@blackheartteesclothing.com

Please include your order number whenever possible.

We appreciate your patience and support and are committed to helping resolve shipping concerns fairly.

This Shipping Policy should be read together with our Terms of Service and Refund Policy. Where applicable law provides additional customer rights, those rights take precedence.