Refund Policy

Black Heart Tees Clothing

Last Updated: November 8, 2026

At Black Heart Tees Clothing, we take pride in offering quality motivational apparel and providing a positive shopping experience.

Many of our products are made to order through our fulfillment partners, including Printful. Please review this Refund Policy before placing your order.

1. Final Sale Policy

All sales are final, except where otherwise stated in this policy or required by applicable law.

Because many of our products are produced after purchase, we generally do not accept discretionary returns, refunds, or exchanges for:

• Changes of mind or buyer's remorse.

• Incorrect sizes or colors selected by the customer.

• Personal style or fit preferences.

• Accidental purchases after production has begun.

• Products that match their descriptions and are free from defects.

We encourage customers to review product descriptions, sizing charts, colors, and order details carefully before completing checkout.

Our final-sale policy does not affect statutory cancellation rights, legal guarantees, or remedies for damaged, defective, incorrect, or undelivered merchandise.

2. Damaged, Defective, or Incorrect Items

We want you to receive the product you ordered in proper condition.

If your order arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible, preferably within 30 days of delivery.

Email: info@blackheartteesclothing.com

Please include:

• Your order number.

• The name and email address associated with your order.

• A description of the issue.

• The product ordered and the product received, including design, color, and size.

• Clear photographs showing the damage, defect, misprint, or incorrect item.

We will review your request and coordinate with our fulfillment provider when appropriate.

Available Resolutions

Depending on the issue and applicable law, we may provide:

• A replacement of the affected item at no additional charge.

• The correct product if an incorrect item was shipped.

• A repair, where appropriate and legally permitted.

• A partial refund or price reduction where appropriate.

• A full refund where required or otherwise approved.

For confirmed fulfillment or manufacturing errors, we will cover the costs of legally required remedies.

A future-purchase discount may occasionally be offered as an additional courtesy, but it will not replace a remedy to which a customer is legally entitled.

Important: The requested 30-day reporting period helps us resolve issues with our fulfillment providers. It does not shorten or eliminate consumer rights provided by applicable law.

3. Lost, Missing, or Undelivered Orders

If your order has not arrived by the expected delivery date, please contact us at info@blackheartteesclothing.com.

If tracking indicates that your package was delivered but you cannot locate it, please notify us promptly.

We may investigate the issue with the shipping carrier and fulfillment provider.

Depending on the circumstances and applicable law, we will provide an appropriate resolution, which may include:

• Reshipping the order.

• Replacing missing merchandise.

• Issuing a refund.

We are not automatically relieved of our legal delivery obligations simply because an order has been transferred to a shipping carrier.

If an order cannot be shipped or delivered within the applicable legally required timeframe, customers may be entitled to cancellation or a refund.

4. Order Cancellations and Changes

Many Black Heart Tees Clothing products enter production shortly after an order is submitted.

If you need to request a cancellation or modification, please contact us as soon as possible.

Email: info@blackheartteesclothing.com

Include your order number and the requested change.

We will attempt to accommodate your request if production has not started.

Once production begins, voluntary cancellations and changes may no longer be available.

This restriction does not affect cancellation or withdrawal rights required by applicable law.

If we cancel an order because of product unavailability, fulfillment restrictions, or another qualifying reason, we will provide an appropriate refund.

5. Exchanges

We do not generally offer voluntary size or color exchanges for products ordered incorrectly by the customer.

If you wish to purchase a different size, color, or style, you may place a new order.

If Black Heart Tees Clothing or our fulfillment partner sends the wrong product, size, color, or design, please contact us under Section 2.

We will provide an appropriate remedy at no additional cost where required by law.

6. Non-Returnable Items

Except where applicable law requires otherwise, the following products are generally not eligible for discretionary returns or exchanges:

• Personalized or specially customized merchandise.

• Made-to-order products.

• Sale and clearance merchandise.

• Gift cards.

• Non-defective items purchased in the wrong size or color.

These exclusions apply only to voluntary returns.

They do not remove legally required remedies for defective, damaged, misdescribed, or incorrect goods.

Where statutory withdrawal rights apply, exclusions will be enforced only when a valid legal exception exists.

Standard products printed after an order is placed are not automatically exempt from statutory withdrawal rights solely because they are produced on demand.

7. European Union Right of Withdrawal

Customers purchasing products covered by applicable European Union consumer protection laws generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason.

For orders delivered in multiple shipments, the withdrawal period generally begins when the customer receives the last item, subject to applicable law.

How to Exercise Your Right of Withdrawal

To exercise this right, please notify us of your decision before the applicable withdrawal deadline.

Email: info@blackheartteesclothing.com

Please include your name, order number, and a clear statement that you wish to withdraw from the purchase.

You may use any additional electronic withdrawal function made available through our website.

You do not need to provide a reason for your decision.

Returning Eligible Products

After notifying us of your withdrawal, you must generally return the applicable goods within 14 days, unless we agree otherwise or applicable law provides a different requirement.

Please contact us for return instructions and the appropriate return address before shipping any products.

For eligible non-defective withdrawals, customers are responsible for direct return shipping costs where this responsibility was properly disclosed before purchase and is permitted by law.

Customers may inspect or try on apparel as reasonably necessary to determine its nature, characteristics, and fit.

Excessive handling beyond what is necessary may result in a lawful deduction for diminished value.

Original packaging and tags are recommended when available but are not absolute conditions for exercising statutory withdrawal rights.

Refunds for Eligible Withdrawals

For a valid withdrawal, we will reimburse the applicable product payments and standard outbound delivery charges as required by law.

Additional costs resulting from a customer's selection of a more expensive delivery method may be excluded where legally permitted.

Refunds will be issued within 14 days after we are informed of the withdrawal, subject to any legally permitted withholding until we receive the returned goods or evidence that they have been sent back.

Refunds will generally be issued using the original payment method unless another method is expressly agreed upon.

Exceptions

Certain products made to a consumer's specifications or clearly personalized may be exempt from the statutory withdrawal right.

An exemption will apply only when the product and circumstances meet the relevant legal requirements.

8. United Kingdom and Other International Consumer Rights

Customers in the United Kingdom and other countries may have mandatory cancellation, return, refund, or product-quality rights under their local laws.

Where applicable, these rights take precedence over our general final-sale policy.

UK consumers may have statutory cancellation rights for eligible distance purchases, as well as remedies for faulty or misdescribed goods.

Customers outside the United States may contact us for assistance with applicable consumer rights.

Nothing in this policy is intended to exclude or restrict rights that cannot legally be waived.

9. Refund Processing

Approved refunds will generally be returned to the original payment method.

Once a refund has been issued, your bank, card issuer, or payment provider may require additional time to process and display the credit.

Refunds will be processed within the deadlines required by applicable law.

Where a full refund is legally required, we will include applicable shipping charges and other amounts required by law.

Where only part of an order is affected, the refund amount will be determined according to the affected products and applicable legal requirements.

10. Return Shipping and Return Authorization

Please contact Black Heart Tees Clothing before mailing a return.

Do not send products directly to Printful or to an address shown on the original shipping label unless we specifically instruct you to do so.

Return destinations may differ depending on the product, fulfillment location, and reason for the return.

For approved defective, damaged, or incorrect-product claims, we will provide instructions and cover return costs where legally required.

For discretionary or statutory change-of-mind returns, return costs will be allocated according to the applicable policy disclosures and consumer protection laws.

Some issues may be resolved without requiring the customer to return the original product.

11. International Orders and Customs

International orders may be subject to customs duties, import taxes, or other fees.

These charges are governed by the shipping terms disclosed at checkout and applicable law.

If a refund or return involves an international shipment, customs duties or import charges paid directly to government authorities or third parties may require a separate refund or reclaim process.

We will refund amounts that we are legally required to reimburse.

Customers should contact us before returning international merchandise to receive appropriate instructions.

12. Contact Us

For questions regarding returns, refunds, exchanges, damaged products, or missing orders, please contact:

Black Heart Tees Clothing

Email: info@blackheartteesclothing.com

Website: https://blackheartteesstore.com

Please include your order number whenever possible so we can assist you efficiently.

We appreciate your support and are committed to resolving order issues fairly and in accordance with applicable consumer protection laws.

This Refund Policy should be read together with our Terms of Service and Shipping Policy. Nothing in this policy limits mandatory consumer rights.