REFUND POLICY

At Black Heart Tees Clothing ("Black Heart Tees"), accessible via blackheartteesstore.com, we strive to provide quality products and excellent customer service. Please review our updated refund policy below.

FINAL SALE ITEMS

All items purchased are final sale, including:

Holiday sales

Site-wide or product-specific flash sales

Items purchased using sale codes

As such, we cannot offer returns, exchanges, or refunds for these items. However, we will fix any mistakes made on behalf of the company.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately at support@blackheartteesstore.com if:

The item is defective

The item is damaged

You received the wrong item

We will evaluate the issue and make it right.

DEFECTIVE OR WRONG PRODUCTS

We sincerely apologize for any errors and want to ensure you receive the correct item as quickly as possible. If you received a defective or incorrect product, please email support@blackheartteesstore.com with the following details:

Your order number

Name and email used for the order

Description of the issue (e.g., defect, size, or wrong item)

Original product ordered and the product received (style/design, color, and size)

Attach pictures showing the defect or mishap

For defective products, we will provide a 50% off discount code for your next purchase. For incorrect orders, we will ensure the correct item is sent to you at no additional cost.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including:

Custom products (e.g., special orders or personalized items)

Sale items

Gift cards

Please contact us if you have questions or concerns about your specific item.

EXCHANGES

The fastest way to ensure you get what you want is to:

Contact us to resolve any issues with your initial order.

Make a separate purchase for the new item after your return or exchange is accepted.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. To qualify:

Items must be in the same condition as received (unworn, unused, with tags, and in original packaging).

You must provide the receipt or proof of purchase.

For further assistance, please contact us at support@blackheartteesstore.com.